Respond before the issue becomes the story.
Listen, acknowledge the specific problem and explain what can happen next. A correction should match the situation rather than follow a script.
What to pay attention to
Begin with the situation in front of you and the person it affects. Make a short note of what you know, what still needs checking and what a useful next step would look like. Good decisions are easier when observations are kept separate from assumptions.
Keep the context
These notes are an introduction, not a claim of a visit, service or hands-on test. Details can change; check current information before making plans.